A New Chapter for Beacon: Moving to a Reseller-First Model
Over the past few years, Beacon has grown from a small hardware experiment into something much bigger than we imagined. What started as a niche product for dedicated builders has become a trusted tool used by thousands of makers around the world.
As Beacon continues to grow, we’ve been thinking carefully about how to best support our customers, not just today, but long term.
Today, we’re announcing an important shift: Beacon is transitioning to a reseller-first distribution model.
Why We’re Making This Change
Our goal has always been simple: build a reliable, high-performance product and make sure customers have a smooth experience from purchase to installation.
As demand has grown internationally, direct shipping from a single location has created friction:
- Longer shipping times for some regions
- Higher import fees and customs delays
- Time zone gaps for support
- Slower returns and replacements
Authorized resellers solve these problems.
By working more closely with trusted partners around the world, we can provide:
- Faster regional shipping
- Better local customer service
- Simplified returns and warranty handling
- More consistent inventory availability
What This Means for You
Going forward:
- Beacon products will primarily be available through our authorized reseller network.
- If you purchase through a reseller, they will be your first point of contact for order issues and returns.
- Our documentation and Discord channel will remain in operation.
We will maintain a list of authorized resellers on our website so you can confidently purchase from verified partners.
Will You Still Be Able to Buy Direct?
You will be able to order directly from this website until the end of March 31, 2026.
Our Commitment Remains the Same
We’re incredibly grateful to the early customers who supported Beacon directly. Your trust helped us get here.
Thank you for being part of the journey.
— The Beacon Team